At Payrite Payment Solution Pvt Ltd ("Payrite"), we strive to ensure transparency and fairness in all our transactions. This Refund & Cancellation Policy outlines the procedures for refunds and cancellations for transactions conducted through our platform.

Unauthorized Charges:
If you see charges on your credit/debit card for purchases made or services available on the site, but you never created an account or signed up, please check with your family members or business colleagues authorized to make payments on your behalf, to confirm that they have not initiated the payment. If you are still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction to your bank to enable This will enable Payrite Payment Solution Pvt Ltd to initiate an investigation into the matter. Once an amount is debited from your credit/debit card or bank account and the corresponding value is reflected in your Payrite ID, no cancellations or refunds are allowed for such transactions. However, if you have initiated a transaction on the Payrite Platform and the value is not reflected in your ID within 24 hours of completion, please notify us immediately by sending an email to our support email address listed on the ‘Contact Us’ page. Please include the transaction details, such as the value, transaction date, and request number, in your email. If it is determined that money was debited from your credit/debit card or bank account without the corresponding value being credited, Payrite will initiate a refund process. Refunds will be processed within 21 working days from the date of receipt of your email notification. All refunds will be credited to the original mode of payment. .


Please note the following: - All sales, BBPS payments, bill payments, mobile & DTH recharges conducted through Payrite are final, with no refund or exchange allowed. - Customers/Agents are responsible for providing accurate mobile numbers, DTH account numbers, utility consumer numbers, bank account details, and other necessary information for transactions. Payrite is not liable for any transactions conducted with incorrect information provided by the customer. - In the event of a failed transaction where the value is not delivered within 72 hours, customers may notify us by email. Please include transaction details such as mobile number/DTH account number/utility consumer number/bank account, operator name, transaction value, transaction date, and order number in your email. - Payrite will investigate the incident and, if it is confirmed that the money was debited without the corresponding value being delivered, a refund will be initiated within 21 working days from the date of receipt of your email. We appreciate your understanding and cooperation in adhering to these policies. If you have any further questions or concerns, please feel free to contact us at Our Contact Us Page. This Refund & Cancellation Policy is the intellectual property of Payrite Payment Solution Pvt Ltd. Unauthorized reproduction, distribution, or modification of this document is strictly prohibited.
Kindly note, in all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.